Multicade Canada

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How do I return an item?

Returns, Refunds and Exchanges Policy

How To Return An Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase.

1. Please email to request a refund and we will assign you a tracking #.
2. Mail your returned item to:
Multicade Canada (Tracking #)
24 Fairview Rd
Grimsby, ON L3M 3L3

3. Include in your package a signed letter stating the reason for your return.

Return Exceptions

Some items can not be returned if they are opened. These include music, software, and video games.

Merchandise that has been worn, used, or altered will not be accepted for return or exchange.

Restocking Fee

All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.


In the instance of defective products, items will be void of shipping and handling charges. and the items will be replaced. If you are requesting exchange for a different product the 10% restocking fee will be deducted from the refund.

It all started with a great idea and a little hard work. Today we're proud to provide quality products direct to your doorstep through an experience you'll enjoy. And most of all, we hope you'll enjoy the products as much as we do. Call or email us today to let us know what you think. We'd love to hear from you!